Refund policy
Last updated: August 3, 2026
At CLIPCLAMP HOME LLC (“we,” “us,” or “our”), we want you to be completely satisfied with your purchase. This Return and Refund Policy applies to all products purchased from our online store.
Return Window
You may return most items within 30 days of the delivery date for a full refund or exchange. The return window begins on the date the product is delivered to you (or the estimated delivery date if delivery confirmation is unavailable).
Eligibility Conditions
To be eligible for a return or refund, items must be:
Unused, unworn, unwashed, and in their original condition
In the original packaging with all tags, labels, manuals, and accessories included
Free from damage, odors, pet hair, or signs of use beyond reasonable inspection
We reserve the right to refuse returns or exchanges if the item does not meet these conditions, or if it is not in a condition suitable for resale.
Non-Returnable Items
The following items are final sale and cannot be returned or refunded (except if defective or damaged on arrival):
Items marked as “Final Sale” or “Clearance” on the product page
Gift cards
How to Initiate a Return
Email us at support@clipclamep.com within the 30-day window with your order number, the item(s) you wish to return, and the reason for the return.
We will respond within 2 business days with return instructions and, if applicable, a return authorization.
Pack the item securely in its original packaging.
Ship the item back to the return address we provide.
Return Address:205 Klein St. Kaukauna, WI 54130 United States of America
Return Shipping
If the return is due to our error (wrong item, defective product, or damage in transit), we will provide a prepaid return label at no cost to you.
For all other returns (including change of mind), the customer is responsible for return shipping costs. We recommend using a trackable shipping method. We are not responsible for items lost or damaged during return shipping.
Refunds
Once we receive and inspect the returned item (typically within 3–5 business days of receipt), we will process your refund.
Refunds are issued to the original payment method.
You will receive an email confirmation when the refund is processed.
It may take an additional 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery at support@clipclamep.com with photos of the damage and your order number. We will arrange a replacement or full refund, including return shipping if needed.
Exchanges
We are happy to offer a replacement with a similar item of equal value for eligible products, subject to availability. Please follow the same return process and mention in your email that you would like to request an exchange.
This policy is intended to comply with all applicable U.S. consumer protection laws and regulations. If you have any questions regarding this policy, please contact us at support@clipclamep.com.