Refund policy

Return and Refund Policy
Last updated: August 3, 2026
At CLIPCLAMP HOME LLC (“we,” “us,” or “our”), we want you to be completely satisfied with your purchase. This Return and Refund Policy applies to all products purchased from our online store.
Return Window
You may return most items within 30 days of the delivery date for a full refund or exchange. The return window begins on the date the product is delivered to you (or the estimated delivery date if delivery confirmation is unavailable).
Eligibility Conditions
To be eligible for a return or refund, items must be:

Unused, unworn, unwashed, and in their original condition
In the original packaging with all tags, labels, manuals, and accessories included
Free from damage, odors, pet hair, or signs of use beyond reasonable inspection

We reserve the right to refuse returns that do not meet these conditions or to apply a restocking fee of up to 15% of the item price if the item is not in resalable condition.
Non-Returnable Items
The following items are final sale and cannot be returned or refunded (except if defective or damaged on arrival):

Personalized, customized, or made-to-order products
Items marked as “Final Sale” or “Clearance” on the product page
Digital products or downloadable content
Perishable or hygiene-related items (if applicable)
Gift cards

How to Initiate a Return

Email us at support@clipclamep.com within the 30-day window with your order number, the item(s) you wish to return, and the reason for the return.
We will respond within 2 business days with return instructions and, if applicable, a return authorization.
Pack the item securely in its original packaging.
Ship the item back to the return address we provide.

Return Shipping

If the return is due to our error (wrong item, defective product, or damage in transit), we will provide a prepaid return label at no cost to you.
For all other returns (including change of mind), the customer is responsible for return shipping costs. We recommend using a trackable shipping method. We are not responsible for items lost or damaged during return shipping.

Refunds
Once we receive and inspect the returned item (typically within 3–5 business days of receipt), we will process your refund.

Refunds are issued to the original payment method.
You will receive an email confirmation when the refund is processed.
It may take an additional 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery at support@clipclamep.com with photos of the damage and your order number. We will arrange a replacement or full refund, including return shipping if needed.
Exchanges
We are happy to exchange eligible items for a different size, color, or similar product of equal value, subject to availability. Follow the same return process and note that you would like an exchange.
This policy is designed to comply with Google Merchant Center requirements and applicable U.S. consumer protection laws. For questions, contact us at support@clipclamep.com.